David S. Cohen - Left Brain, Right Brain

That’s a nice pairing of words; “soulful excellence”.  Highly evocative, together they smack of quality and emotion, like art - not clinical quality, like a spreadsheet.  So few pairings of words smack of anything so I just had to point them out.  I wish I could say they were mine, but alas credit must go to the remarkable Joey Reiman who uttered that phrase yesterday during a presentation for the Technology Association of Georgia’s Enterprise 2.0 Society. Yesterday we had a fabulous meeting featuring Mr. Reiman, Thinker & CEO and Elizabeth Clubb, Thinker & CSO, of BrightHouse.

Perhaps even more remarkable than the phrase itself is that it was used in the context of discussing new enterprise technology solutions.   The social computing mindset is different: powerful and enabling and dangerous to old modes of thinking.  It is changing the way we brand and the way we work.  They are becoming one. “Soulful Excellence” is evidence of that.  Chew on that phrase and watch out for more.

Sometimes the good stuff leaps out at you during a random phone call. Tonight it was from my good friend David Bailey, a source of many gems, but this one I particularly liked. So, with his permission:

If your customer has a mouse, don’t build the better mousetrap. Just trap that mouse.

Don’t just focus on what you can do. Focus on solving your customer’s problem.

It is getting to be a habit and I like it!  Kathleen Smart has invited me to once again visit the Connect Grow Profit Radio show, part of the Blog Talk Radio network. The show will “air” live at 12pm eastern on Monday, April 14th 2008, and then be available as a podcast.

We’ll be discussing the self-service culture of the internet, the pitfalls of virtual “location”, and the essential elements of web branding: Clarity, Authenticity and Consistency.

Listeners will be able to call in with questions by dialing the Call-in Number:  (646) 716-8171.

Just wanted to share two great quotes from a terrific article: “Can You Say What Your Strategy Is?” by David J. Collis and Michael G. Rukstad in this month’s Harvard Business Review. The first is the teaser for the article:

“It’s a dirty little secret: Most executives cannot articulate the objective, scope, and advantage of their business in a simple statement. If they can’t, neither can anyone else.”

Although the article is discussing strategy statements I think this speaks to the vital importance of brand positioning and the all-to-common void of clarity in this area from the corner office on down the line. The second quote points to the solution by affirming the power of well-chosen words to act as a catalyst for brand alignment:

I love it!

Only Jeff Pulver would fly around the world hosting “Social Media Breakfasts” and thank goodness!   This was a great event, lots of fun.   I don’t know if the concept is Jeff’s originally, but he has been going  from city to city on a mission to bring social computing techniques to real-world networking.   Using the web 2.0 metaphor of tagging and Facebook “Walls” you have a great icebreaker for starting conversations  and learning more about the person you just shook hands with.  The photo above is my personal tag cloud from about halfway through the event.

You need to be on Facebook to rsvp, but if Jeff brings one of these events to your town, definitely check it out.   If not, host your own and send me an invite!

My friend Mike just sent me a link to a nice article on personal branding: Maintaining your Personal Brand Online by Jonathan Snook.  First of all, I happen to think it is one of the more attractively and readably designed blogs that I’ve seen lately, but I’m recommending the article for different reasons. Seven reasons to be exact.  Actually seven very practical tips for stepping up your engagement in your personal brand, that Mr. Snook has thoughtfully provided.   I won’t spoil his thunder, but I will say that I think these are good, easy to do steps that will help raise your recognizability online. And as you know that is the first of the three Rs of branding.

Visit: Maintaining your Personal Brand Online

Yes, I admit it.  Sometimes I will indulge in a little high-brow, high-level or high-concept marketing-speak.  I can’t help it, it is in my nature (blame the right brain).   That’s why I am glad that I have friends like Dave Eissman to keep me grounded, and I hope you don’t mind if I give him and his new blog a plug:

Dave has a knack for breaking down marketing tactics into straight forward, approachable steps that get results.  I have had the good fortune to collaborate with Dave on behalf of the International Business Academies, Limited, for whom we are both advisers, and I have always admired his straightforward, make-it-practical approach as well as his warm and generous nature.  Dave recently started a new blog - One on Many Marketing, and his current post, What is One on Many Marketing? is a wake-up call to B-to-B businesses to make use of the efficient tools of the Internet to bring scale to their lead generation and relationship building processes.  Dave is offering a free tele-seminar on the subject (details here) - I plan to attend and I hope I’ll see you online then too.

Have you ever tried to walk across the bottom of the deep end of a swimming pool? It may have been fun bouncing along under the surface, but you certainly didn’t get anywhere very fast. What works very efficiently on dry land is almost completely ineffectual under the water.

Now imagine trying to swim down a sidewalk. Sounds painful doesn’t it? Without the buoyancy you would just grind in place. Change your medium and what was once an asset can become a liability, a successful tactic might just be limiting your progress or bringing it to a grinding halt.

I’m a big believer in paying attention to context, what works in print may not work in radio. What works on the radio, might not work for TV. The big new swimming pool is social media. Not every marketing tactic is going to work the same in the social web. Some old standbys may not work at all. Trying too hard to control the message and interrupting people will leave you bouncing in one place running out of air. Sharing, educating, listening and participating seem to be the better strokes in these new waters.

When it comes to writing, everyone’s favorite acronym is K.I.S.S. - Keep It Simple, Stupid. Sage advice, but have you ever asked why? Well here’s another acronym for you: S.I.S. - Simple Ideas Succeed.

I often work with technology companies where the product or service is likely to be anything but simple. The desire to explain and build logical chains from features to benefits often eclipses the ability for an idea to get attention. Think about Albert Einstein for a second. Chances are E = mc² comes to mind before the words “Theory of Relativity” jump into your head. And unless you happen to be a physicist your thoughts are more likely to run to an image of the frazzled-haired genius and not to the concept of energy-mass equivalence.

Does E = mc² really tell me anything about physics or the nature of the universe? Not really. Not on its own. Not to the uninitiated, or at least not without a good hour spent watching a PBS special, but it is has become a familiar surrogate for a complex idea. The symbol spreads farther and more easily than the underlying complex theory. Thus I give you the sibling acronym, part 2: S.I.S. - Symbols for (complex) Ideas Spread.

Yes, I’m torturing an acronym, but if you want your idea to spread you’ve got to make it portable, and simple ideas are easier to carry around. If the idea can’t be easily reduced to a simple phrase, then roll up your sleeves and keep trying. Look for a surrogate, or an icon that can be invested with meaning. You’ve got to do the work so that the job of spreading your idea, the job you are asking your customers, partners and prospects to do for you, is as easy as possible. That leads to the final sibling acronym for the day: S.I.S. - Simplicity Isn’t Simple.

Well it was a great morning - we had a full house for the kick-off meeting of TAG’s newest society, Enterprise 2.0.  Our society chair and vision leader, Sherry Heyl, did a great job acting as emcee and blog-journalist.  Check out her blow-by-blow report written live during the event.  And our featured speaker, Puneet Gupta, CEO of Connectbeam, gave a great summary and product demonstration, which I think helped to open our audience’s eyes to the advantages of well-managed social bookmarking in a corporate context.

The point I keep coming back to when it comes to Enterprise 2.0 is the idea that the trend toward adoption of social computing tools is already widespread - the people in your corporation are already using these tools and operating on different paradigms of communication.  The younger the employee the more likely they are to be “infected” with a web 2.0/social media mindset.  These are the people being hired by companies big and small every day.  Whether you choose to put an Enterprise 2.0 strategy in place for your organization, there is already a strong contingent of users who know from direct experience that there are other choices for communication and collaboration than those that may be already blessed by your IT department.  Progressive companies will recognize this and do what is necessary to keep apace of this wave of innovation and cultural change.  They’ll do it because they know that the young upstarts - the ones with no baggage are already there - and they are moving nimbly forward, unfettered by old-school command and control driven approaches.  The people know the tools, and like ‘em and knowing the taste of transparent collaboration it is hard to go back to restricted access and cumbersome methods.  Today policies of restriction and banned IP addresses may be met with grumbling compliance - tomorrow the response might be rebellion and defection.

The Connectbeam offering was a great focal point for our first session because the concept of bookmarking is so well understood by virtually anyone who has used a browser in the last decade or so.  Shared bookmarking doesn’t require learning new and complicated skills, but through relevance algorithms and intelligent use of meta-data the social bookmarker gains advantages over the older tool.   Data becomes more meaningful and portable.  Communities of shared interest grow organically from the clustering of bookmarks and knowledge centers are exposed throughout the organization.  Now who wouldn’t want that power working for their corporation?